Equality and Diversity Policy


Our commitment to equality and diversity

  • Commitment

Goodall Barnett James are committed to eliminating unlawful discrimination and to promoting equality and diversity within our policies, practices, and procedures.

We are also committed to promoting equality and diversity in the company.

This applies to our professional dealings with clients, staff, director, other solicitors, barristers, and third parties.

We shall treat everyone equally and with the same attention, courtesy, and respect regardless of:

(a) age;

(b) disability;

(c) gender reassignment;

(d) race;

(e) religion or belief;

(f) sex;

(g) sexual orientation;

(h) marriage or civil partnership status;.

(i) pregnancy and maternity or

(j) caring responsibility.

(b)       Legislation

We will take all reasonable steps to ensure that we and our staff do not unlawfully discriminate under the terms of the Contracts and any legislation in force from time to time relating to discrimination in employment and the provision of goods, facilities, or services.


2          Meeting Clients Needs

(a)       General statement

As a provider of publicly funded legal services the Company will treat all clients equally and fairly and not unlawfully discriminate against them. The company will also, wherever possible, take steps to promote equal opportunity in relation to access to the legal services that we provide, taking account of the diversity of the communities that we serve.

  • Identifying clients’ needs

The company is committed to meeting the diverse needs of clients. We will take steps to identify the needs of clients in our community and develop policies and procedures setting out how we will meet clients‟ needs and for entering the services we provide are accessible to all. We will take account, in particular, the needs of clients with a disability and clients who are unable to communicate effectively in English. We will consider whether groups are predominant within our client base and devise appropriate policies to meet their needs: including men and women; carers; children; the elderly; members of religious groups; ethnic groups or nationalities; and lesbian, gay or transgender people.

  • Communications Plan

The company will devise policies and procedures to promote and raise awareness of policies and procedures for ensuring that our services are accessible for a diverse range of clients. Our communications plan sets out what steps we have taken or/ and will take to put in place customer service policies and procedures to make our services accessible to clients. It contains a list of policies and procedures; information about what steps we will take to put them in place; and who is responsible for them.

Employees and director will be informed of the Communications Plan and training provided where appropriate to ensure that it is effectively implemented.

  1. Dealings with third parties

(a)       General statement

Goodall Barnett James will not unlawfully discriminate in dealings with third parties.

This applies to dealings with other legal service providers and general procurement.

(b)       Dealings with barristers

The company will instruct barristers on the basis of their skill, experience and ability and not unlawfully discriminate, or encourage barristers, clerks to unlawfully discriminate on the grounds of their age; gender; marital status; race; religion or belief; sexual orientation or on the grounds of disability.

  1. Employment

(a)       General statement

As an employer, Goodall Barnett James will treat all employees and job applicants equally and fairly and not unlawfully discriminate against them. This applies equally to voluntary positions and anyone undertaking work experience with us.

This will, for example, include arrangements for recruitment and selection, terms and conditions of employment, access to training opportunities, access to promotion and transfers, grievance and disciplinary processes, demotions, selection for redundancies, dress code, references, bonus schemes, work allocation and any other employment related activities.

(b)       Recruitment and selection

This company recognises the benefits of having a diverse workforce and will take steps to ensure that:

(i) we endeavour to recruit from the widest pool of qualified candidates practicable.

(ii) employment opportunities are open and accessible to all based on their individual qualities and personal merit.

(iii) where appropriate, positive action measures are taken to attract applications from all sections of society and especially from those groups which are underrepresented in the workforce.

(iv) selection criteria and processes do not unlawfully discriminate on the grounds of sex (including marital status, gender reassignment, pregnancy, maternity, and paternity), sexual orientation (including civil partnership status), religion or belief, age, or disability; other than in those instances where the [organisation] is exercising permitted positive action or a permitted exemption.

(v) wherever appropriate and necessary, lawful exemptions (genuine occupational requirements) will be used to recruit suitable staff to meet the special needs of particular groups.

(vi) all recruitment agencies acting for the company are aware of requirements not to discriminate and to act accordingly.

  • Conditions of service

Goodall Barnett James will treat all employees equally and create a working environment which is free from unlawful discrimination, and which respects the diverse backgrounds and beliefs of employees. Terms and conditions of service for employees will comply with anti-discrimination legislation. The provision of benefits such as flexible working hours, maternity and other leave arrangements, performance appraisal systems, dress code, bonus schemes and any other conditions of employment will not unlawfully discriminate against any employee on the grounds of their age; gender and gender reassignment; marital status; race; religion or belief; sexual orientation or on the grounds of disability.

Where appropriate and necessary, the firm will endeavour to provide appropriate facilities and conditions of service which consider the specific needs of employees which arise from their ethnic or cultural background; gender and gender reassignment; responsibilities as carers; disability; religion or belief or sexual orientation.

  • Promotion and career development

Promotion within the company (including to director) will be made without reference to any of the forbidden grounds and will be based solely on merit. The selection criteria and processes for recruitment and promotion will be kept under review to ensure that there is no unjustifiably discriminatory impact on any group.

While positive action measures may be taken in accordance with relevant anti-discrimination legislation to encourage applications from under-represented groups, appointments to all jobs will be based solely on merit. All employees will have equal access to training and other career development opportunities appropriate to their experience and abilities. However, the [organisation] will take appropriate positive action measures (as permitted by the anti-discrimination legislation) to provide special training and support for groups which are under- represented in the workforce and encourage them to take up training and career development opportunities.

  • Training Plan

Goodall Barnett James will identify equality and diversity training needs and draw up a plan to address these as appropriate to their responsibilities. The plan will include details of the sort of training that will be provided, who will be trained, when training will be provided and who is responsible in the company for ensuring that training is delivered. Employees and director will be informed of this equality and diversity policy and training plan.

(g)       Harassment

Goodall Barnett James does not tolerate workplace or any type of harassment. Harassment can take many forms. It may be, but is not limited to, words, signs, offensive jokes, cartoons, pictures, e-mail jokes or statements, pranks, intimidation, physical assaults or contact, or violence.

(h)           Sexual Harassment

Sexual harassment will not be allowed or condoned.

Sexual harassment means unwanted conduct of a sexual nature or other conduct based on sex, affecting the dignity of women and men. Sexual harassment can include:

                  Unwelcome sexual attention

                  Subjecting someone to insults or ridicule because of their sex

                  Suggesting that sexual favours may in some way further someone’s carer or refusing sexual favours may damage it.

                  Lewd, suggestive, or over-familiar behaviour/comments

                  Display of pornographic or sexually suggestive pictures or written material

(i)             Victimisation

Victimisation means treating a person less favourably because they have made a complaint of discrimination or have provided information in connection with a complaint or because they might do one of these things.

(j)        Remedial Action

The company will act when an employee or client complains that he or she has been the victim of sexual harassment or victimisation. Those complaining will be protected against further victimisation or retaliation for bringing the complaint. Disciplinary measures will be taken against employees found guilty of this.

A complaint about sexual harassment should be pursued through the process set out in the grievance procedure.

  • Working with other organisations

All those who act on the company’s behalf will be informed of this equality and diversity policy and will be expected to pay due regard to it when conducting business on the company’s behalf. In all its dealings, including those with any consortium members the company will seek to promote the principles of equality and diversity.

  1. Implementing the policy

(a)       Responsibility

Ultimate responsibility for implementing the policy rests with Goodall Barnett James.

The Company will appoint a senior person within it to be responsible for the operation of the policy. This person shall be Adam JAMES. All employees and director of the company are expected to pay due regard to the provisions of this policy and are responsible for ensuring compliance with it when undertaking their jobs or representing the company.

Acts of unlawful discrimination on any of the forbidden grounds by employees or director of the company will result in disciplinary action. Failure to comply with this policy will be treated in a similar fashion. The policy applies to all who are employed in the company.

Acts of unlawful discrimination on any of the forbidden grounds by those acting on behalf of the company will lead to appropriate action by the Legal Aid Agency.

(b)       Complaints of discrimination

Goodall Barnett James will treat seriously all complaints of unlawful discrimination on any of the forbidden grounds made by employees, director, clients, barristers or other third parties and will act where appropriate.

All complaints will be investigated in accordance with the company’s grievance or complaints procedure and the complainant will be informed of the outcome.

We will also monitor the number and outcome of complaints of discrimination made by staff, clients, director, barristers, and other third parties.

(c)        Monitoring

(1) The company will monitor and record equal opportunities information about staff, director based on age, gender, ethnicity, and disability, every 2 years when completing the Solicitors Regulation Authorities (SRA) Equality and Diversity questionnaire(previously done 2019 & 2023) . If any breaches of this policy are reported, then a full re-assessment will take place as required. The company will also monitor and record the age, gender, ethnicity, and disability of new applicants when positions are advertised.

(2) Where it is possible to do so and were doing so will not cause offence or discomfort to those whom it is intended to protect, we will monitor the sexual orientation and religion or belief of staff, director to ensure that they are not being discriminated against in terms of the opportunities or benefits available to them. We are aware that individuals may choose not to disclose their sexual orientation or religion, or belief and that care will be taken to avoid inadvertent discrimination in such cases.

We will store equal opportunities data as confidential personal data and restrict access to this information. Equal opportunities information will be used for exclusively for the purposes of equal opportunities monitoring and have no bearing on opportunities or benefits.

The company will monitor all elements of:

  • recruitment and selection process (applicants and existing staff and director).
  • promotion and transfer.
  • training (all training opportunities not restricted to equality and diversity training).
  • terms and conditions of employment.
  • take up of benefits (work life balance policies e.g. flexible working requests);
  • grievance and disciplinary procedures;
  • resignations,
  • redundancies, and dismissals.

The company will provide equal opportunities information to the Legal Aid Agency as required in relation to personnel and clients under the terms of the LSC Contracts.

(d)       Review

Goodall Barnett James will review the operation of this policy once a year (or more regularly if we identify any non-compliance or problem concerning equality and diversity issues with clients or personnel). We will take remedial action if we discover non-compliance under this policy or barriers to equal opportunities. When reviewing the policy we will consider the outcome of monitoring and review actions under our communications and training plans.


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01293 414448


7A High Street




01293 414448